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The questions people ask before buying, in their own words. This is the single best content source any business has and almost nobody uses it.
Most agency content is written to a keyword list by someone who has never spoken to your customers. It reads that way and it performs that way.
Content that works starts from what your customers actually ask, taken from your enquiry inbox, sales calls and Search Console queries. Written properly it answers the question directly, ranks for the terms buyers use, and gets quoted by AI assistants. Written to a keyword list, it fills a content calendar and earns nothing.
The questions people ask before buying, in their own words. This is the single best content source any business has and almost nobody uses it.
What people searched before landing on your site, including terms you never targeted. Free, specific to you, and more reliable than any keyword tool's estimates.
The objections that come up every time. Content that answers them shortens your sales cycle as well as earning traffic.
A direct answer near the top, question-form headings, specific numbers, and a genuine conclusion. This is also what AI assistants can quote, which increasingly matters more than position.
A large amount of content produced in this market reads as translated or padded to a word count. Buyers notice, and so does Google's guidance on content written primarily for search engines.
Impressions, queries, and enquiries attributed to the page. Content that produces none of these after six months should be rewritten or removed rather than joined by more of the same.
| Problem | What it costs |
|---|---|
| Written to a keyword list | Reads generic, ranks poorly |
| Padded to a word count | Nobody finishes it |
| No direct answer near the top | Not quotable by AI assistants |
| Topics invented in a meeting | Answers questions nobody asked |
| Published and never updated | Decays while competitors improve theirs |
| Volume without internal linking | Every post starts isolated |
The last one is the most common. Publishing fifty posts that link to nothing produces fifty pages with one inbound link each, and pages nothing links to rarely rank.
| Ask them | Good answer | Walk away if |
|---|---|---|
| Who owns the accounts and data? | You do, in your own name | Accounts sit in the agency's name |
| Can I see a real client account? | With permission, actual numbers | Screenshots with everything redacted |
| What is explicitly not included? | A written list with change pricing | Everything is included |
| How will we know it worked? | A metric agreed before work starts | Activity reports listing hours |
Account ownership matters more than people expect: agencies working from their own accounts leave you with no history.
From your enquiry inbox, sales calls and Search Console queries rather than a keyword tool alone. Those show the questions your buyers actually ask in their own words, which is both what ranks and what shortens your sales cycle.
As long as it takes to answer the question properly, which for a considered purchase is usually over a thousand words. Padding to hit a count produces something nobody finishes, and Google's guidance is aimed squarely at content written for search engines rather than readers.
Less than most agencies sell. Ten pages that genuinely answer buying questions outperform fifty written to fill a calendar, particularly if the fifty link to nothing and each ends up with a single inbound link.
Yes, and the emphasis shifts. Assistants quote content with a direct answer near the top, clear structure, specific numbers and an identifiable author. Vague content that ranked on volume alone does worse than it used to.
We arrange professional translation rather than machine-translating and calling it bilingual. If you have someone in-house who writes well in the language, that is usually better and cheaper, and we will say so.
Impressions and query counts in Search Console move first, well before rankings. Then position, then traffic, then enquiries attributed to specific pages. If none of those have moved after three months, something is wrong.
Send us what you are trying to fix and we will tell you what it takes, what it costs, and whether we are the right people for it. If we are not, we will say so.